Outsourced IT Service Desk

Reference

Description

The purpose of this call for tender is to be able to contract an outsourced IT service desk to provide support services to a user community consisting of up to 1 500 people, including staff, contractors and other stakeholders, at EMA’s office premises in Amsterdam, the Netherlands, plus a larger stakeholder community requesting services from various locations, mainly within the European Union, at a competitive market price.

Documents

• Invitation to Tender.pdf
• Technical Specifications.pdf
• Annex 01 - Tender Submission Declaration.pdf
• Annex 02 - Costing Sheet and Price Scenario.xlsx
• Annex 03 - Exclusion Criteria Declaration Upon Honour.pdf
• Annex 04a - Draft Framework Contract.pdf
• Annex 04b - Draft Service Level Agreement.pdf
• Annex 04b - Draft Service Level Agreement - Appendix IV.xlsx
• Annex 05 - Response Questionnaire.xlsx
• Annex 06 - Subcontractor Letter of Intent.pdf